Shipping Policy
Worldwide Shipping
We are pleased to offer worldwide shipping to customers across the globe. Our goal is to ensure your order is processed promptly and delivered safely.
Order Processing
All orders are processed within 24hrs to 2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Times
Estimated delivery times are as follows:
– Domestic Orders: 1–2 business days
– International Orders: 2–5 business days
Delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions, and courier operations.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and the selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Customs & Import Duties
For international shipments, customs duties, taxes, and import fees may be charged by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Where possible, we are happy to assist customers with the customs clearance process by providing the necessary shipping documentation and guidance. In certain countries, we may also be able to offer additional support to help facilitate customs clearance. However, the final assessment of duties, taxes, and clearance requirements remains at the discretion of the relevant customs authorities.
Shipping Delays
Although we work with trusted shipping partners, like USP, FedEx, DHL occasional delays may occur due to factors beyond our control, including customs inspections, severe weather, or carrier disruptions. We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. We cannot be held responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist in reaching a satisfactory resolution.
Contact Us
If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist in reaching a satisfactory resolution.
